Short answer is “yes”. However, rest assured, prior to every flight our pilots and ground crew review the weather to make sure it is not only safe, but also conducive to a quality tour for you. We understand that this is a big expenditure, and we want to make sure you get your money’s worth. We will cancel your tour and make sure you get a full refund if there is poor visibility, or if the pilot determines the winds are unsafe.

We give a 100% refund for cancellations made 48 hours before the tour date. If there is inclement weather or unscheduled maintenance, we will either reschedule your tour or issue a 100% refund. Keep in mind that if the tour is booked with a third party, their cancellation and refund policy may differ from ours.

All guests must provide their own transportation. We recommend Taxi, Uber, or Lyft. We ask guests to allow an extra 15 minutes of travel time due to unforeseen traffic, to arrive early or on time for their check in.

The doors-off helicopter tour is extremely windy. We recommend comfortable athletic wear, no loose shirts, or dresses, or skirts. Closed-toe shoes or sandals with a heel strap. Hair should be secured in a bun or tightly braided, no loose ponytails or braids. Temperatures are 10-15 degrees cooler and we recommend a windbreaker or a jacket to protect against the wind chill.

All of the tour times we offer are great times to view the island. Time is personal preference whether you like to be an early bird and do activities first thing in the morning, or take your time and do a later tour midday or afternoon.

You may reschedule or cancel your tour for a full refund if done 48 hours prior to the tour date and time. It should be noted that it does rain almost every day in Hawaii. Most of the time it is in very small areas at a time, which does not affect our tours. So we do not recommend cancelling or rescheduling based on a forecast of rain.

Front Seat upgrades are the two seats in the front with the pilot. Selecting these seats guarantees the seating assignment if the two passengers’ body weights combined do not exceed the 345 pounds weight limit. The front seats are sold only as a pair together, whether it is for one or two people. The open seating is any seat in the helicopter. Open class seating is assigned by body weights. For solo passengers, we try our best to accommodate a seat next to the open door. For couples, we seat you two together in the same row. For a party of three, we either seat two passengers in the front and the third passenger in the rear seat, or vice versa depending on the weights. For a party of four passengers, we will seat accordingly by each body weight, typically the two body weights that are the lightest combined at, or under, 345 pounds will be seated in the front. For any seating, you may add a request upon booking. We do not guarantee seating nor assign seating until the day of the tour. Premium Plus seatings are for any guests that weigh 240lbs/109kg or more. An additional seat is blocked and reserved to ensure the combined passenger weight does not exceed the aircraft limitation of 745lbs/339kg.

Because this is a doors-off helicopter tour operation we must take extra steps — in accordance with FAA regulations — to make sure nothing flies out of the helicopter in flight. A phone flying out the door could hurt someone on the ground, or even damage the helicopter if it hits the spinning rotors. Requiring a tether for your phone allows you to enjoy the tour without having to worry about it slipping out of your hands and being lost forever. If you do not have a phone tether, one will be available for your use.

The minimum age requirement is 10 years old. A responsible adult must be seated next to any child. No lap children are allowed, and each person is required to wear a seat belt.

808-651-0619 or use our Contact Form